If you are prescribed a medicine to treat a long-term condition for the first time, you may be able to get extra help and advice about your medicine from your local pharmacist through a free NHS scheme called the New Medication Service (NMS).

People often have problems when they start a new medicine. As part of the scheme, the pharmacist will support you over several weeks to use the medicine safely and to best effect. In some cases where there is a problem and a solution cannot be found between you and the pharmacist, you will be referred back to your doctor.

When you take your new prescription to your local Davidsons pharmacy, your pharmacist will invite you to take part. We will require you to register for the service.

When you first start your medicineYour first follow up appointmentYour second follow up appointment
You can talk to the pharmacist and ask any questions you may have about it. For example, you might want to know about side effects or how you can fit your treatment around your lifestyleYou will have a follow-up consultation around two weeks later. This could be face-to-face or over the telephone. You and your pharmacist can talk about any issues you might have experienced with the medicine.Depending on how you get on with your medication, we may suggest an additional follow-up review a fortnight later. Otherwise, your pharmacist will continue to monitor your treatment as it’s dispensed, and is always available to talk to you about your medicines when you need help.

Do I have to talk about my medicines over the counter in the pharmacy?

All our pharmacies have a private consultation area. This is a separate room where you can’t be overheard.

How long will each appointment take?

The consultations are designed to fit around you, but a typical consultation will take around 5 to 10 minutes.